Return Policy

Return Policy

Thank you for choosing Sun Rays Swim Academy. We strive to provide the best services to our valued customers. In addition, we like to notify our valued clients that there is no guarantee you or your child will be at a certain level in the water with our swim classes. This also applies to water-related injuries at pool events with our private lifeguards. Our goal is to reach water safety and confidence in our swim classes and private pool events, but every student is different.

Please review our return policy below:

  1. Refund Eligibility:

    • Refunds will only be issued for unused services.

    • Refund requests must be made 48 hours prior to scheduled service.

    • Once services have been utilized, no refunds will be granted.

  2. Refund Amount:

    • A full refund will be provided for services purchased without package savings.

    • An adjusted refund will be provided for services purchased with a package savings. The adjusted refund amount will be adjusted based on the following guidelines:  

      The package savings amounts (5% for 8 classes, 10% for 16 classes) only apply if all of the purchased classes are held for their given package. If the client purchases a package of 16 classes and holds 8 or more classes while canceling the remaining classes, then their refund will be adjusted based on the package savings of 5% instead of 10%. When the client holds less than 8 classes while canceling the remaining classes, then their refund will be adjusted based on 0% instead of 5% package savings.

  3. How to Request a Refund:

    • Submit a written refund request to srsa.contact@gmail.com.

    • Include your name, contact details, and proof of purchase.

  4. Refund Processing:

    • Approved refunds will be processed within 14 days of receiving the written request.

    • Approved refunds will be issued through the original method of payment.

  5. Contact Information:

    • For any refund-related inquiries, please contact our Customer Support at srsa.contact@gmail.com or (310)-738-9648

Please be aware that once services have been utilized, we are unable to issue refunds. We appreciate your understanding and look forward to serving you with excellence.

Revised 2.24.24